Supermarket Delivery Slots

Get coronavirus support as a clinically extremely vulnerable person

To qualify for shopping slots priority, you will need to be on the government 'at risk' register. 

Register with this service if either:

  • you have a medical condition which means you’re classed as being clinically extremely vulnerable to coronavirus
  • you’ve been told by your GP or hospital clinician that you’re clinically extremely vulnerable and need to ‘shield’

‘Shielding’ means not leaving your home and minimising contact with other members of your household.

You’ll be able to ask for help if you need it - for example, with getting essential supplies or your basic care needs.

You can register yourself, or on behalf of someone else.

Register here -


Asda is also working from the government list and has said that they have written to over 91,000 of their most vulnerable customers who had an email address linked to an Asda customer account.

Those who received an email have been sent advice about how to claim a delivery slot free of charge.


Iceland have announced that they are temporarily limiting online orders to customers who are over state pension age, self isolating or otherwise vulnerable, such as those who are disabled.

When you go on the Iceland website to book a delivery, a pop up will appear asking if you are over state pension age, vulnerable or self isolating.

If you click yes, you’ll be allowed to view the delivery slot calendar.


Morrisons has not implemented specific delivery slots for vulnerable customers, but has introduced other methods that they are using to try and help those customers.

These changes include:

  • Making more delivery slots available to customers through their Morrisons website and through the Morrisons Store on Amazon Prime Now
  • Launching a customer call centre for orders to be taken over the phone so that people who don’t use online shopping can still order food - that phone number is 0345 322 0000
  • Launching food boxes that are designed to provide homes with everyday essentials, with both a vegetarian and meat eater option


Sainsbury’s is also working with the government to identify those most in need of their home delivery services They are also working from the same list from the government that has the details of those extremely vulnerable to the virus.

As soon as Sainsbury’s has these details, they will get in touch with those customers.


Tesco is trying to prioritise home delivery slots for vulnerable customers, reserving “hundreds of thousands of home delivery slots a week” according to a statement from the supermarket chain. They are identifying customers using the list provided by the Government.

To try and get access to a priority slot, you can phone 0800 917 7359.


Waitrose has said that they have committed “at least 25 per cent of our orders to elderly and vulnerable customers” and confirmed they’re in the process of contacting vulnerable customers to offer them delivery slots.Waitrose have said that, to help them cope with demand, they are asking customers to wait until they get in touch with them, rather than customers trying to get in touch with Waitrose.

Shopping Slots

Our mission is to revolutionise the online shopping industry, to allow the elderly, vulnerable and self-isolating the best opportunity to shop onlin






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