Vulnerable and Priority Shoppers Store Entry Times


Priority Opening

All day everyday key workers in the NHS, Police and Fire Service will take priority ahead of queues into our stores upon showing a valid ID. From Tuesday 14th April, we have extended our priority shopping time for emergency workers which will now include all groups entitled to a Blue Light card. This includes all Social Care Workers, First Responders and St John’s Ambulance staff, amongst many others. This is in addition to early access on a Sunday, where they can enter stores 30 minutes prior to opening.

We also opening 30 minutes early Monday - Saturday for the Elderly (over 70) and vulnerable. Please note, in England and Wales, this is for browsing only. In Scotland, purchases can be made during this time.

Opening Hours

From Tuesday 14th April, we will be extending our opening hours until 10pm Monday to Saturday. Our shelves are now well stocked throughout the day. Our busiest time is first thing in the morning, so by extending our hours you have more time to shop safely. Normal Sunday opening hours remain in place.

Aldi offers home delivery but not for groceries.


Asda are working on providing priority home delivery slots for people the Government has identified as extremely vulnerable support service.,They do not have in-store shopping times for older or more vulnerable people. But the number of customers in a store will be limited to make sure people can use social distancing.

Asda have also created a Volunteer Shopping Card. This provides a contactless and secure way for others to shop for you if you’re self-isolating.


Stores have a dedicated shopping hour for those at higher risk and the people who care for them. This takes place from 8am to 9am Monday to Saturday and from 10am to

11am on Sundays in all stores. Co-op do offer home delivery but have a restriction of 20 items to help meet demand.


Iceland offer home delivery but demand is still high.


Lidl stores do not have in-store shopping times for older or more vulnerable people at the moment.

Marks & Spencer

The first hour of trade has been set aside for people over 70 and vulnerable customers on Mondays and Thursdays.


Morrisons have no priority delivery slots or special in store shopping times

at the current time, but have started providing ‘food boxes’ with everyday essentials. These are delivered by courier.


For elderly and vulnerable customers, we offer dedicated shopping hours between 08.00 and 09.00 every Monday, Wednesday and Friday. And NHS and social care workers can shop in our supermarkets from 07.30 to 08.00 Monday to Saturday before they open.


All Tesco stores (except Tesco Express) will prioritise older people and vulnerable people between 9am and 10am every Monday, Wednesday and Friday. Tesco have home delivery and click and collect. They’re putting delivery slots aside for vulnerable customers as they add more deliveries.


The first opening hour of each Waitrose supermarket is dedicated to older people, vulnerable customers and those who look after them. Waitrose are also limiting how many people are in the shop at a time. This is to help keep the 2 metre social distancing.

Waitrose offer home delivery and click and collect. They are starting to offer priority delivery slots. service/coronavirus

Rapid Delivery Service

Choose up to 25 of your favourite Waitrose & Partners items and we'll deliver them to you fast — within two hours.





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